Clinical Services planning team inherited complex Excel spreadsheet with sparse documentation.
Team requested to expand service provided and improve speed of delivery.
Staff who built the original spreadsheet were no longer employed and current staff had difficulty interpreting Excel.
Team were under pressure to implement performance changes but were not keen on repeating earlier error in using Excel.
Advantages brought by Intelligent Actions Digitalization
Team could use Intelligent Actions process mapping to define and document a clearly understandable process.
Intelligent Actions could then provide a customised implementation of the process that exactly matched the process mapped definition.