Process Discovery
In simple terms, Process Discovery is a way of figuring out how things are done within a company or organization. It involves studying and analysing the actual steps and actions taken to complete tasks and achieve goals.
Imagine you have a business where you want to know how your employees handle customer orders. Process Discovery would involve collecting information on each order, like how it was received, who worked on it, and what steps they took to fulfill it.
By studying this data, you can see the exact sequence of activities involved in processing orders, thus identify any areas where improvements can be made to make the process more efficient.
Process Discovery is about understanding how work is really done, so that organizations can make informed decisions to streamline their operations, improve productivity, and deliver better outcomes.
Process Discovery is a crucial step in business improvement efforts. Once the real-life process is revealed, organizations can compare it with that which was intended, to identify discrepancies, deviations, or areas for optimization.
By fully understanding how processes are executed, businesses can make data-driven decisions to enhance efficiency, reduce costs, and improve overall business performance.
Process Discovery is not only relevant to large companies; it is applicable to organizations of all sizes, including small and medium enterprises. The size of a company does not determine whether Process Discovery is useful; rather, it depends on the complexity and maturity of the business processes within that organization.
In fact, Process Discovery can be particularly beneficial for small companies as they often operate in dynamic environments with limited resources and face unique challenges.
Here's why Process Discovery is relevant to all companies: