Manual processes are where human intervention is required to make decisions. It does not preclude the use of technology such as electronic forms, spreadsheets and collaboration tools but it relies on a staff member to make decisions at each step.
Many organisations still struggle with the strain of manual processes that touch critical areas of the business. These manual processes could be costlier than management think. It’s not just profit that may be slipping away but employee moral, innovation, competitiveness and so much more.
Automating workflow mean companies can increase efficiency, which in turn can free up staff for higher value work, driving down costs and boosting revenue. It is now easier to achieve productivity gains simpler, faster, and with less risk that most managements realise.
Most companies with manual work processes have been refining them for years, yet they may still not be efficient because they have no automation. So the question management must ask itself is, “can I apply automation to my current processes?”.
An automated workflow will route work to the right staff member based on predefined conditions. The movement of work can be time tracked and escalated if required. Integration with existing systems and databases can retrieve required information and push data to other systems. Valuable work metrics can be captured to provide meaningful reporting. The initiator or other authorised participant has complete visibility of the entire workflow at every step. Think of it this way - if you can IAMap the process, then Intelligent Actions can automate your workflow.