Are you a growing company facing up to the daily challenges of keeping up with business change and the need for more direct control of business logic.
Do you rely on the ‘undocumented know-how’ of key staff members to run your business processes?
Here are multiple sources of issues that arise in these manual or semi-automated processes and are often the problem areas that don’t get addressed or fixed. Examples include:
- Human failure - errors aren’t identified/validated at the source or the ‘right’ staff is unavailable (sick, away, other priorities).
- Lack of visibility - what stage is the workflow at any given time
- Exceptions - everything can run fine until there is an exception when options aren’t clear or understood.
- Missed deadlines - accountability for meeting required dates. Critical when there are other dependencies on a specific action.
- Conflicting priorities - Employees with specific roles can get distracted with other actions and ignore important task-based operations.
- Staff Stress – Automated systems reduce staff stress by providing them with a supportive guided environment.
- Missing information - can result in stalled activities.
Even companies with good procedures can find they are prone to these types of issues and errors
There is help available with Intelligent Actions, showing there are ways to automate processes without changing what works, adding a mechanism able to track documents requiring additional information or approval.
Exceptions can be managed with the same efficiencies as any regular task.
Automatically rerouting work when it is stalled for any reason and enabling escalation of critical activities before the work implodes.