The most cost effective way a company can improve its business performance is to ensure that its existing employees can introduce innovation ( by that I mean new, better ways of doing things ).  

Staff need guidance to change their behaviour, repeating business
tasks as a process. So, businesses often feel that the way to achieve these efficiency gains, is to buy off the shelf software.  

Wrong! When they do this, they are buying somebody else’s process which will never do exactly what they want.  

That process will restrict what they can do, because the software provider or the market for that product, can take it in a different direction.  

To resolve this conflict, may I introduce Intelligent Actions and our consultancy team at Grumpy Viking.