Workflow Automation

Workflow Automation: what is it?

Workflow Automation is where human tasks, data or files are routed between people or systems based on pre-defined business rules.

Manual processes are where human intervention is required to make decisions.  It does not preclude the use of technology such as electronic forms, spreadsheets and collaboration tools but it relies on a staff member to make decisions at each step. 

Many organisations still struggle with the strain of manual processes that touch critical areas of the business. These manual processes could be costlier than management think. It’s not just profit that may be slipping away but employee moral, innovation, competitiveness and so much more.

Workflow Automation: why use it?

Workflow Automation means companies can increase efficiency, which in turn can free up staff for higher value work, driving down costs and boosting revenue. It is now easier to achieve productivity gains simpler, faster, and with less risk that most managements realise.

Most companies with manual work processes have been refining them for years, yet they may still not be efficient because they have no automation. So the question management must ask itself is, “can I apply automation to my current processes?”.

An automated workflow will route work to the right staff member based on predefined conditions. The movement of work can be time tracked and escalated if required. Integration with existing systems and databases can retrieve required information and push data to other systems. Valuable work metrics can be captured to provide meaningful reporting. The initiator or other authorised participant has complete visibility of the entire workflow at every step.

What is an IAMap

IAMaps are Intelligent Actions method of unambiguously documenting  business workflow.

Many companies use flow charts to document the flow of a process but the problem with this is a simple flowchart can't document interactions between departments or individuals

Think of process documentation as a stack of flowcharts - one for each team's tasks, and then add a means to capture interactivity between tasks, individuals and departments at each level.

Clearly a three dimensional solution is required.  

Why use an IAMap

IAMap's have been used by everyone from production line through to board level to capture and document actual business process flow.

Sometimes this has revealed that the process had not been operating in the way intended.

IAMap's can also be a step towards workflow automation.

If you can IAMap a process, then Intelligent Actions can quickly automate your workflow.

The IAMap process documentation always matches the automated process implementation.

Making ISO audits or equivalents, easy on the business and the auditor.

Our Custom Automated Workflows are low cost.

Pricing starts from as little as £6 per user per month. See pricing plans here.

For further information please contact us