Why is it so difficult
to create complete
specifications?
Incomplete specifications are one of the most common causes of project delays, cost overruns, and system failures.
The problem is rarely a lack of effort.
The real issue is visibility. At the beginning of a project, not everything is known — and some things cannot be known until the workflow is explored and tested.
This challenge was captured succinctly in the following observation:
“There are known knowns — things we know we know.
We also know there are known unknowns — that is to say we know there are some things we do not know.
But there are also unknown unknowns — the ones we don't know we don't know.”
What this means in practice
When designing a process or system, three types of knowledge affect the quality of the specification.
Known knowns
The requirements and processes we already understand.
Known unknowns
Areas where we know more information or clarification is required.
Unknown unknowns
Hidden gaps in understanding that only become visible once the process is examined in detail.
These unknown unknowns are the most dangerous.
They are the issues that emerge late in a project — after development has begun — when they are most expensive and disruptive to fix.
Workflow Modelling System
Our Workflow Modelling System is designed to expose these hidden gaps early.
Using the Verification Engine, you can visually model your entire workflow and capture the required inputs and outputs for every user through powerful webforms.
The system can then be used to
• map tasks across the workflow
• generate the expected outputs
• validate the logic of the process
• allows you to test the workflow before deployment
By modelling and piloting your process in this way, you can identify both known unknowns and unknown unknowns before implementation begins.
The Result
Clearer specifications.
Fewer surprises.
More reliable system delivery.
Because the best way to manage the unknown is to make it visible before it becomes a problem.
Starter
- 3 Months Licence
- £2250
Monthly equivalent £750
Best for testing
Growth
- 6 Months Licence
- £3500
Monthly equivalent £583
Best for small teams
⭐Professional
- 12 Months Licence
- £6000
Monthly equivalent £500
Best for most customers
Additional Graphical Data Entry
Each Workflow Modelling System licence allows one graphical capture data entry user. Additional users can be added as required.
- Additional Graphical Entry 3 Months Licence
- £100